Returns / Refunds / Faulty GoodsReturns & Refunds
Unwanted items may be returned for a full refund of the product price [ excluding delivery charge ] where the item/s are returned unopened and in the original packaging within 14 days of receipt. A returns number must be obtained from us prior to returning. The customer will be responsible for the return cost of the item/s. For your security, please send on a recorded service. Claims for items sent but not received at our returns address will not be accepted.
Items subject to a manufacturers guarantee that are found to be faulty during the period of that guarantee, may be returned to us for testing, repair or replacement under the terms of the guarantee. We must be notified prior to return and a returns number must accompany the item with reason for return.
Our returns address is:
Stop Moths UK
Gemini Services Depot
59b Bordon Enterprise Centre